Issue - meetings

            On behalf of North West Ambulance Service, Mr Maddock attended the meeting to provide information on a scheme which aimed to identify and engage with frequent service callers. It was noted that there had been a substantial increase in demand for the ambulance service and this model was developed to help address that demand.

            Mr Maddock advised that within the model there were individual teams for each area which consisted of a specialist paramedic. The specialist paramedic role was to contact these frequent callers and implement an intervention method. It was reported that, due to the success of the scheme, Central Government had increased funding and the some CCG’s had also funded an additional post. As a result the number of staff employed within the scheme had increased from five to ten.

            Arising from the discussion, Members asked Mr Maddock if the recent launch of two Urgent Care Centres in Halton had assisted the ambulance service with regard to demand on the service. In response Mr Maddock advised that these two Urgent Care Centres provided an excellent service and had helped reduce demand for Accident and Emergency services.

            On behalf of the Board, the Chair thanked Mr Maddock for his presentation.

            RESOLVED: That the presentation be noted.