Issue - meetings

            The Board received a report which provided information on the work of the Trading Standard’s consumer advice service, explained how it works with the national Citizen’s Advice Consumer Helpline and outlined case studies from the last financial year.

            The report also provided details on the performance of Halton Trading Standards Consumer Advice service which had been assessed by issuing a satisfaction survey of service users. It showed that 98% of users were either very satisfied or satisfied with the service they had received. In addition, it was noted that in the last financial year the consumer advice service obtained at least £39,476 redress for Halton consumers. Only a relatively small percentage of consumers let us know the outcome of their complaint, so it was expected that the figure was likely to be higher.

            RESOLVED: That the report be noted.