Issue - meetings

            The Board considered a report of the Strategic Director, People, which outlined the work of the Trading Standard’s Consumer Advice Service and how it worked with the National Citizen’s Advice Consumer Helpline. The report also provided some case studies from the last financial year.

            In addition, Members received information on changes to consumer legislation since 2015 and the performance of Halton Trading Standards Consumer Advice service. In the last financial year the Consumer Advice Service obtained at least £39,476 for Halton consumers. As only a small percentage of consumers advise on the outcome of their complaint, the figure was likely to be much higher.

            RESOLVED: That the report be noted.