Issue - meetings
Compliments (Service User Feedback) relating to People Directorate, Children’s Services 1st April 2017 to 31st March 2018
Meeting: 12/11/2018 - Children Young People and Families Policy and Performance Board (Item 27)
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The Board received a report on the compliments made by clients and positive feedback from workers and professionals relating to Children’s Services in the People Directorate for the period 1 April 2017 to 31 March 2018.
Overall there had been a 22% increase recorded this year and the report provided a breakdown of compliments and positive feedback from those departments within the Children and Families Department; and those departments within the Education, Inclusion and Provision Department.
Members welcomed the report and enjoyed reading the comments and feedback provided by service users and other agencies. On behalf of the Board the Chair passed on his congratulations to all staff involved in Children’s Services and commended the good work that they do which clearly made a difference to people’s lives.
RESOLVED: That the Children Young People and Families Policy and Performance Board note the contents of the report.