Issue - meetings

            The Board considered a report on the work of the Consumer Advice Team, which also provided case studies from the past 12 months. The report provided information on the work of the Citizens Advice Consumer Helpline, which was a national helpline that provided the first response advice on behalf of the Trading Standards Service. It also detailed how Trading Standards worked alongside the Citizens Advice Consumer Helpline to support the needs of the consumer and the law that applied when goods and services were bought.

            Members were advised that a satisfaction survey of service users was undertaken quarterly which showed that consistently 98% of users were either very satisfied or satisfied with the service they had received from Halton Trading Standards Consumer Advice Service.

            RESOLVED: That the Board noted the information presented.