Issue - meetings

            The Board considered a report of the Strategic Director, Enterprise, Community and Resources, which provided an analysis of Corporate Complaints received during the 2020/21 financial year.

            The report outlined the two stage procedure to deal with corporate complaints; a corporate complaints trend analysis from 2012 to 2021; the nature of those complaints received; and outcomes.  In addition, the report also provided a summary on complaints and queries that had been received by the Local Government Ombudsman during 2020/21.  It was noted that the Ombudsman had made 17 decisions during the year and upheld 6 complaints. 

            RESOLVED: That the content of the report be noted.